Professional Resume

WORK EXPERIENCE:

Jamf (March 2016 – Present)
Education Services Engineer

  • Achieved Jamf CCT, CCA, CCE, CJA certifications
  • Plan and deliver training classes to customer, prospects, and partners around world.
  • Maintain an advanced level of knowledge of Jamf products, related technologies, and integration strategies.
  • Manage logistical aspects and costs related to courses and services.
  • Deliver additional Jamf professional services (e.g., JumpStart), marketing event presentations, conference talks (e.g., Apple events, JNUC) and sales visits as needed.
  • Take an active role in the maintenance and development of additional curriculum, training offerings, and departmental processes
  • Develop workflows and strategies for various use cases related to Jamf products
  • Create clear, concise, and professional documentation for internal and external publications

 

WebMD, NYC (Sept 2014 – March 2016)
Lead Technical Support Engineer

  • Manage a Desktop Services team providing strong leadership skills;
  • Facilitate weekly meetings and help support team reach yearly goals;
  • Manager of all JAMF Casper Administration using the JSS, Casper Remote, Composer, Recon and Imaging;
  • Create Mac Images with corporate requirements and package software upon request and deploy to all systems;
  • Facilitate training on Mac Systems troubleshooting for Desktop Services Team;
  • Create Apple and Shell Scripts to automate operations and increase productivity;
  • Troubleshoot user issues through Walk-Up, ACD Call System, and tickets in Zen Desk including System Administration Tasks;
  • Manage multiple comprehensive projects utilizing time management guidelines;
  • Place corporate wide mobile phone orders through AT&T or Verizon and oversee stock inventory;
  • Promoted to Lead Desktop Support Engineer from Sr. Support Engineer within a few months of appointment.


Discovery Communications, NY (Dec 2013 – Sept 2014)
IT Technical Analyst

  • Provide highest quality of technical support to the Discovery Corporate NY Office including support to executives;
  • Handle and follow SLA requirements and manage tickets using ServiceNow Ticketing System;
  • Work Directly with Mac Engineers to help deploy and manage Apple Devices and manage NY AST servers;
  • Provide intuitive solutions using Apple technology in a corporate environment;
  • Provide support using tools such as SCCM, ARD, JAMF Casper Management;
  • Develop Apple Scripts to automate efficiency.

 

Apple Store, Upper West Side, NY (August 2011 Dec 2013)
Apple Certified Genius

  • Apple Certified Technician responsible for troubleshooting and repairing Apple devices (Macs and iPhones);
  • Specialist in crowded/fast paced environments by utilizing multi-tasking skills;
  • Participate regularly alongside management regarding new initiatives and mentor strategies to improve Genius Bar productivity;
  • Mentor and orient new hires, facilitate staff development workshops;
  • Support Apple teams with sales, inventory, visuals, and service parts;
  • Note: ACSP and ACMT certified.


Freelance Web Design (Dec 2011 – Present)
Web Designer – https://tamoshanterpa.com

  • Provide individual web design using CMS WordPress;
  • Provide custom graphics using Photoshop and Illustrator;
  • Proactively seek out new clients by utilizing social networking skills and marketing.
  • Maintain and Support Online Pro Shop


Papaya Phones, Inc (May 2011 – Aug 2011)

  • Prepared, managed and distributed Apple iOS phones for travel and use for tourists using Apple Configurator;
  • Utilized a MDM solutions to organize and track all units;
  • Compiled inventory analysis reports for the CEO.


SUNY, Oneonta Help Desk (January 2010
May 2011)
Help Desk Support Consultant

  • Provided technical assistance to users accessed by phone, walk-in, residence hall, classroom, or office;
  • Assigned and logged call tickets using HEAT Power Desk (Front Range Solutions Software);
  • Helped remove virus and spyware software from PC computers, to permit user to register to campus network.


CSDNET, Inc. (Summers 2008 & 2009)
Inventory Consultant

  • Assigned to Syosset, NY Central School District to maintain inventory of all old and newly purchased hardware;
  • Create and Deploy custom images to fit specific environment using Norton Ghost;
  • Oversight of daily records of all equipment changes and reporting directly to the head of the IT Department;
  • Provide support for all teams by installing, maintaining and troubleshooting equipment used by the district;
  • Managed the Summer Student help.

 


EDUCATION:

State University of New York at Oneonta
Bachelor of Science; Computer Art Major (May 2011)
Teacher Assistant, “Introduction to Computer Art”
Independent Study Program in Web Design