Work Experience

Jamf New York City (April 2016 – Present)
Education Services Engineer – Jamf Certified Expert

  • Plan and facilitate four Jamf training classes to customers, prospects and partners to help organizations succeed with Apple;
  • Proficient in Jamf Pro Server Administration using Ubuntu, centOS, RHEL, Windows or macOS;
  • Maintain advanced knowledge of Jamf products, integration strategies and related technologies;
  • Subject Matter Expert for Jamf and provide clear, concise, and professional documentation;
  • Travel as needed to remote locations for classes, managing budget requirements and travel details;
  • Actively assist in the development of course content, training offerings, and processes;
  • Point of contact for the New York City office for office management and logistical support;
  • Train and act as a resource for new employees and partners;
  • Create custom automation’s using the bash scripting language;

WebMD New York City (Sept 2014 – March 2016)
Lead Technical Support Engineer

  • Manage a Desktop Services team providing strong leadership skills;
  • Facilitate weekly meetings and help support team reach yearly goals;
  • Manager of all JAMF Casper Administration using the JSS, Casper Remote, Composer, Recon and Imaging;
  • Create Mac Images with corporate requirements and package software upon request and deploy to all systems;
  • Facilitate training on Mac Systems troubleshooting for Desktop Services Team;
  • Create Apple and Shell Scripts to automate operations and increase productivity;
  • Troubleshoot user issues through Walk-Up, ACD Call System, and tickets in Zen Desk including System Administration Tasks;
  • Manage multiple comprehensive projects utilizing time management guidelines;
  • Place corporate wide mobile phone orders through AT&T or Verizon and oversee stock inventory;
  • Promoted to Lead Desktop Support Engineer from Sr. Support Engineer within a few months of appointment.


Discovery Communications
New York City (Dec 2013 – Sept 2014)
IT Technical Analyst

  • Provide highest quality of technical support to the Discovery Corporate NY Office including support to executives;
  • Handle and follow SLA requirements and manage tickets using ServiceNow Ticketing System;
  • Work Directly with Mac Engineers to help deploy and manage Apple Devices and manage NY AST servers;
  • Provide intuitive solutions using Apple technology in a corporate environment;
  • Provide support using tools such as SCCM, ARD, JAMF Casper Management;
  • Develop Apple Scripts to automate efficiency.

 

Apple Store, Upper West Side New York City (August 2011 – Dec 2013)
Genius

  • Apple Certified Technician responsible for troubleshooting and repairing Apple devices (Macs and iPhones);
  • Specialist in crowded/fast paced environments by utilizing multi-tasking skills;
  • Participate regularly alongside management regarding new initiatives and mentor strategies to improve Genius Bar productivity;
  • Mentor and orient new hires, facilitate staff development workshops;
  • Support Apple teams with sales, inventory, visuals, and service parts;
  • ACSP and ACMT certified.


Freelance Web Design
(Dec 2011 – Present)
Web Designer

  • Provide web design services using WordPress;
  • Provide custom graphics using Photoshop and Illustrator;
  • Proactively seek out new clients by utilizing social networking skills and marketing;


Papaya Phones, Inc
(May 2011 – Aug 2011)
Mobile Device Manager

  • Prepared, managed and distributed Apple iOS phones for travel and use for tourists using Apple Configurator;
  • Utilized a MDM solutions to organize and track all units;
  • Compiled inventory analysis reports for the CEO.


SUNY Oneonta
(January 2010 – May 2011)
Help Desk Support Consultant

  • Provided technical assistance to users accessed by phone, walk-in, residence hall, classroom, or office;
  • Assigned and logged call tickets using HEAT Power Desk (Front Range Solutions Software);
  • Helped remove virus and spyware software from PC computers, to permit user to register to campus network.


CSDNET, Inc.
(Summers 2008 & 2009)
Inventory Consultant

  • Assigned to Syosset, NY Central School District to maintain inventory of all old and newly purchased hardware;
  • Create and Deploy custom images to fit specific environment using Norton Ghost;
  • Oversight of daily records of all equipment changes and reporting directly to the head of the IT Department;
  • Provide support for all teams by installing, maintaining and troubleshooting equipment used by the district;
  • Managed the Summer Student help.

Download: Resume | Cover Letter