Summary

Apple systems professional with over 8 years experience working in information technology including support, sales, administration, management, and training of Apple system architecture. Key responsibilities include mentoring business users, advising on integration solutions and deployment strategies to large enterprise organizations. An experienced and direct leader, skilled in cultivating relationships and communicating effectively across an organization to build productive teams.

Experience

Jamf New York City (April 2016 – Present)
Education Services Engineer – Jamf Certified Expert

  • Plan and facilitate four Jamf training classes to customers, prospects and partners to help organizations succeed with Apple;
  • Proficient in Jamf Pro Server Administration using Ubuntu, centOS, RHEL, Windows or macOS;
  • Maintain advanced knowledge of Jamf products, integration strategies and related technologies;
  • Subject Matter Expert for Jamf and provide clear, concise, and professional documentation;
  • Travel as needed to remote locations for classes, managing budget requirements and travel details;
  • Actively assist in the development of course content, training offerings, and processes;
  • Point of contact for the New York City office for office management and logistical support;
  • Train and act as a resource for new employees and partners;
  • Create custom automation’s using the bash scripting language;

WebMD New York City (Sept 2014 – March 2016)
Lead Technical Support Engineer

  • Manage a Desktop Services team providing strong leadership skills;
  • Facilitate weekly meetings and help support team reach yearly goals;
  • Manager of all JAMF Casper Administration using the JSS, Casper Remote, Composer, Recon and Imaging;
  • Create Mac Images with corporate requirements and package software upon request and deploy to all systems;
  • Facilitate training on Mac Systems troubleshooting for Desktop Services Team;
  • Create Apple and Shell Scripts to automate operations and increase productivity;
  • Troubleshoot user issues through Walk-Up, ACD Call System, and tickets in Zen Desk including System Administration Tasks;
  • Manage multiple comprehensive projects utilizing time management guidelines;
  • Place corporate wide mobile phone orders through AT&T or Verizon and oversee stock inventory;
  • Promoted to Lead Desktop Support Engineer from Sr. Support Engineer within a few months of appointment.


Discovery Communications
New York City (Dec 2013 – Sept 2014)
IT Technical Analyst

  • Provide highest quality of technical support to the Discovery Corporate NY Office including support to executives;
  • Handle and follow SLA requirements and manage tickets using ServiceNow Ticketing System;
  • Work Directly with Mac Engineers to help deploy and manage Apple Devices and manage NY AST servers;
  • Provide intuitive solutions using Apple technology in a corporate environment;
  • Provide support using tools such as SCCM, ARD, JAMF Casper Management;
  • Develop Apple Scripts to automate efficiency.

 

Apple Store, Upper West Side New York City (August 2011 – Dec 2013)
Genius

  • Apple Certified Technician responsible for troubleshooting and repairing Apple devices (Macs and iPhones);
  • Specialist in crowded/fast paced environments by utilizing multi-tasking skills;
  • Participate regularly alongside management regarding new initiatives and mentor strategies to improve Genius Bar productivity;
  • Mentor and orient new hires, facilitate staff development workshops;
  • Support Apple teams with sales, inventory, visuals, and service parts;
  • ACSP and ACMT certified.


Freelance Web Design
(Dec 2011 – Present)
Web Designer

  • Provide web design services using WordPress;
  • Provide custom graphics using Photoshop and Illustrator;
  • Proactively seek out new clients by utilizing social networking skills and marketing;


Papaya Phones, Inc
(May 2011 – Aug 2011)
Mobile Device Manager

  • Prepared, managed and distributed Apple iOS phones for travel and use for tourists using Apple Configurator;
  • Utilized a MDM solutions to organize and track all units;
  • Compiled inventory analysis reports for the CEO.


SUNY Oneonta
(January 2010 – May 2011)
Help Desk Support Consultant

  • Provided technical assistance to users accessed by phone, walk-in, residence hall, classroom, or office;
  • Assigned and logged call tickets using HEAT Power Desk (Front Range Solutions Software);
  • Helped remove virus and spyware software from PC computers, to permit user to register to campus network.


CSDNET, Inc.
(Summers 2008 & 2009)
Inventory Consultant

  • Assigned to Syosset, NY Central School District to maintain inventory of all old and newly purchased hardware;
  • Create and Deploy custom images to fit specific environment using Norton Ghost;
  • Oversight of daily records of all equipment changes and reporting directly to the head of the IT Department;
  • Provide support for all teams by installing, maintaining and troubleshooting equipment used by the district;
  • Managed the Summer Student help.

Download: Resume | Cover Letter